Refunds & Cancellations

Last updated: 23 August 2026

This Refund Policy explains the circumstances under which ARTHLEKHA will issue refunds for payments made for the Arthlekha software service. By making a purchase you accept the terms of this policy.

1. Refund Window

You may request a full refund within seven (7) calendar days from the date of payment, provided that the Service has not been substantially used (see Section 3 below). Refund requests received after the 7-day window will not be considered.

2. Refund Mode

Approved refunds are processed back to the original payment method used at checkout — the same UPI ID, debit card, credit card, netbanking account, or wallet. We are unable to refund to any alternative account or instrument.

3. Eligibility

A refund will be approved only if all of the following are true at the time of the request:

• Request is received within 7 calendar days of payment.
• You have not created more than 10 invoices, credit notes, or debit notes in the account.
• You have not imported business-critical data (bank statements, opening balances, supplier or customer master) beyond a small test.
• You have not filed any GST return or generated any official tax document using the Service.
• No fraud, abuse, or violation of the Terms & Conditions has been detected.

Use beyond these limits indicates that you have evaluated the Service and benefitted from it materially, in which case a refund is not available.

4. Processing Time

Once a refund request is approved, the amount will be credited back to your original payment method within seven (7) to ten (10) business days. The exact time depends on your bank or payment provider; we have no control over their settlement timelines.

5. How to Request a Refund

Email us at info@arthlekha.in from the email address associated with your account. Include (a) your payment reference / order ID, (b) the reason for the refund, and (c) the date of the original payment. We will respond within 3 business days.

6. Non-Refundable Items

The following are not refundable under any circumstances: (a) renewal payments after the first 7 days of the renewed period, (b) any portion of a plan already consumed, (c) optional add-ons or custom services already delivered, (d) payment-gateway fees that have been deducted by the gateway.

7. Cancellation

For how to cancel your subscription and what happens to your data afterwards, see our Cancellation Policy.

8. Contact

For any question about this Refund Policy, contact us at info@arthlekha.in.